Business Hours 8AM -5PM EST ( Monday - Friday)
Business Hours 8AM -5PM EST ( Monday - Friday)

Refunds/Returns/ Shipping Policies

1. We custom make each personalized item just for you, because each item is custom, handmade at the time of order, we do not offer returns, refunds, exchanges or cancellations. We only stock raw goods. We start working on your order within 24 hours of receipt. We strive for a long- lasting, quality product. We stand behind our craftsmanship, if an error is made on our part we will go to every effort to provide a resolution, We cannot remake items where the wrong font or color was ordered. We ask that you review the color charts, font charts, item details tab & shipping tab (processing times) prior to purchase to ensure that you will be happy with your purchase. We are happy to answer any additional you might have.

2. Business Hours- Monday - Friday 8-5 EST. We do respond to messages periodically on the weekends. Please allow 24 hours for a response to messages. We will respond as quickly as possible. 

 

3. Because your security is important to us we only communicate through email or Message. Please verify that all information in your account is correct- email and shipping address. 

 

4. We ONLY -Ship to the ADDRESS on the order because of PayPal protection/ Credit Card protection & Sales Tax requirements. If the order has the wrong address we will need to cancel and reprocess. 

Shipping

We ship all our products you purchase with UPS or USPS ground .

All customs or any duty charges -if applicable in your country- are at receivers responsibility.

Customs Authority of each country may want to inspect the cargo for different reasons and might hold the package for a while to do this. These inspections are usually done randomly hence as the seller we can not be held liable for any kind of delay, loss or damage during this process.

All shipments will be packed very carefully to ensure its arrival in good condition to your door.

However shipping companies sometimes may damage the cargo. Please check your items when the postman is at your door for delivery  and file a report, take photos of the damaged package so that a claim can be filed with the shipping company

 

5. We ship via USPS ground or UPS ground depending on the item. Please make sure you include the full address. All items ship with insurance, tracking & signature may be required. 

 

6. All payments are processed through a secure checkout system for the security of your personal information. We do not have records of your payment information. Should you need to add something  to an order- an additional order will need to be placed. WE DO NOT send PayPal invoices.

 

7. We will be glad to provide a design proof prior to cut of the item should you request in the notes to seller at checkout. We DO NOT provide design proofs prior to purchase. If you are needing a design to be changed from the standard required information - please contact us prior to purchase for a custom "design" quote.

 

8. We do not provide gift wrapping, we are glad to include a free gift card with a message it you will provide a message in the notes to seller and let us know your item is a direct ship gift. (Please note: We have no way of knowing without a notation that your purchase is a gift. We only receive your USER NAME and the SHIPPING ADDRESS- We do not see any purchaser info) 

 

9. Hardware is not included with your purchase unless otherwise stated in the "Specifications".  We do offer Wreath Door Hangers and Bows for purchase. 

 

10. All photos, designs & design proofs appearing on this site are property of HouseSensationsArt. They are protected by U.S. Copyright Laws and may not be downloaded or reproduced in any way without the written permission of Housesensations officers. Copyright 2013-2018

 

★ Customer Reviews

Let customers speak for us

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Perfection

It is beautiful

Awesome service - beautiful piece..!

We have just bought our own little homestead and we wanted a sign for the property. The website is very easy to navigate offering lots of design choice and options. The customer service was awesome and we just love the finished product..! Well recommended..!

Love love love it

I loved it and he loved it

A wonderful tribute

We purchased this for a dear friend of ours who was killed in a car accident. She was an EMT and this is a perfect tribute to place at the roadside where she was killed.

Love the sign

He loved it very much so did a couple of his firefighter friends