Shop Policies

1. We custom make each personalized item just for you, because each item is custom, handmade at the time of order, we do not offer returns, refunds, exchanges or cancellations. We only stock raw goods. We start working on your order within 24 hours of receipt. We strive for a long- lasting, quality product. We stand behind our craftsmanship, if an error is made on our part we will go to every effort to provide a resolution, We cannot remake items where the wrong font or color was ordered. We ask that you review the color charts, font charts, item details tab & shipping tab (processing times) prior to purchase to ensure that you will be happy with your purchase. We are happy to answer any additional you might have. 

Damages: Should you receive a damaged package, please contact us within 72 hours of delivery with the following photos: 

1.)  outside of the box showing all the fragile tape and any damages to the box or bends

2.) One up close of the label

3.)  the inside with the bubble & Packing material

4.) Any damages to the inside of the box

5.) Damages to the item

After we receive the photos we will file a claim with the carrier and get a replacement item made. 

Please hold on to the item, with all **original packaging until the carrier provides instructions for pickup or disposal. 

2. Business Hours- Monday - Friday 8-5 EST. We do respond to messages periodically on the weekends. Please allow 24 hours for a response to messages. We will respond as quickly as possible. 

3. Because your security is important to us we only communicate through email or Message. Please verify that all information in your account is correct- email and shipping address. 

4. We ONLY -Ship to the ADDRESS on the order because of PayPal protection/ Credit Card protection & Sales Tax requirements. If the order has the wrong address we will need to cancel and reprocess. 

Shipping

We ship all our products you purchase with UPS or USPS ground .

All customs or any duty charges -if applicable in your country- are at receivers responsibility.

Customs Authority of each country may want to inspect the cargo for different reasons and might hold the package for a while to do this. These inspections are usually done randomly hence as the seller we can not be held liable for any kind of delay, loss or damage during this process.

All shipments will be packed very carefully to ensure its arrival in good condition to your door.

However shipping companies sometimes may damage the cargo. Please check your items when the postman is at your door for delivery  and file a report, take photos of the damaged package so that a claim can be filed with the shipping company

5. We ship via USPS ground or UPS ground depending on the item. Please make sure you include the full address. All items ship with insurance, tracking & signature may be required. 

6. All payments are processed through a secure checkout system for the security of your personal information. We do not have records of your payment information. Should you need to add something  to an order- an additional order will need to be placed. WE DO NOT send PayPal invoices.

7. We will be glad to provide a design proof prior to cut of the item should you request in the notes to seller at checkout. We DO NOT provide design proofs prior to purchase. If you are needing a design to be changed from the standard required information - please contact us prior to purchase for a custom "design" quote.

8. We do not provide gift wrapping, we are glad to include a free gift card with a message it you will provide a message in the notes to seller and let us know your item is a direct ship gift. (Please note: We have no way of knowing without a notation that your purchase is a gift. We only receive your USER NAME and the SHIPPING ADDRESS- We do not see any purchaser info) 

9. Hardware is not included with your purchase unless otherwise stated in the "Specifications".  We do offer Wreath Door Hangers and Bows for purchase. 

10. All photos, designs & design proofs appearing on this site are property of HouseSensationsArt. They are protected by U.S. Copyright Laws and may not be downloaded or reproduced in any way without the written permission of Housesensations officers. Copyright 2013-2018